Refund Policy

Last updated: October 20, 2026

At Juntara, we want you to feel confident about your purchase. If something is wrong with your order, please contact us so we can review the issue and help find a solution.

Damaged, Incorrect, or Missing Items

Please inspect your order upon arrival. If an item arrives damaged, is incorrect, or is missing, contact us promptly with your order number, a description of the issue, and clear photos where applicable.

Keep the affected product and its original packaging until we have reviewed your request. Depending on the issue, we may arrange a replacement, refund, or another appropriate resolution.

Food & Grocery Items

For food safety reasons, we do not accept change-of-mind returns of food, beverages, or opened consumable products.

If a product arrives spoiled, damaged, or otherwise unsuitable for use, please contact us. This restriction does not prevent us from reviewing a problem with the condition or accuracy of your order.

Non-Food Items

To request a return of cookware, kitchenware, or another non-food item, contact us before sending anything back. Items requested for a change-of-mind return must be unused, in their original packaging, and include all original parts.

We will confirm eligibility, return instructions, and any applicable shipping costs before you proceed. Please do not send items back without contacting us first.

Refunds

Once we review your request or inspect an authorized return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for funds to appear depends on your bank or payment provider.

If you have not received an approved refund, check with your payment provider and contact us if you still need assistance.

Return Shipping

For an approved return involving an incorrect or damaged item, we will explain how the return will be handled.

For other authorized returns, we will confirm responsibility for return shipping and whether the original delivery charge is refundable before you send the item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may be possible before processing or dispatch, but we cannot guarantee changes once fulfillment has begun.

Contact Us

For help with a return, replacement, cancellation, or refund, call Juntara at (347) 475-4299. Please have your order number available.