Shipping & Delivery Policy

At Juntara, we want shopping for Nepali groceries and home essentials to be simple. Below you’ll find information about delivery availability, shipping costs, and what to do if there’s an issue with your order.

Last updated: [Month Day, Year]

Delivery Areas

We currently deliver to [confirmed delivery areas]. Delivery availability depends on your address. If you’re unsure whether we serve your location, please contact us before placing an order.

Order Processing

Orders are typically processed within [processing timeframe], excluding [applicable holidays or non-operating days]. Orders placed after [cutoff time and time zone] begin processing on the next operating day.

Processing time is separate from the time your order takes to reach you.

Delivery Times & Shipping Costs

Available delivery methods, estimated delivery times, and shipping charges are shown at checkout before you complete your purchase.

Our estimated delivery timeframe is [delivery timeframe] after processing. Estimates may be affected by weather, holidays, carrier delays, or other circumstances.

Free delivery: [Insert the minimum order amount and eligible areas, or remove this line.]

Order Updates

You’ll receive an order confirmation at the email address provided at checkout. [If applicable: We’ll send tracking details or a delivery update when your order is dispatched.]

Please check that your email address, phone number, and delivery address are correct.

Delivery Instructions

Include any apartment number, building access details, or other necessary delivery instructions when placing your order.

If you notice an incorrect address, contact us promptly. Address changes may not be possible once an order has been dispatched. Any additional delivery charges will be explained before a redelivery is arranged.

Missing, Damaged, or Incorrect Items

Please check your order when it arrives. If an item is missing, damaged, or incorrect, contact us as soon as possible with:

• Your order number.
• The name of the affected item.
• Photos of the product and packaging, where relevant.

We’ll review the issue and help arrange an appropriate resolution. Please retain damaged items and their packaging until we’ve responded.

Delayed or Undelivered Orders

If your order hasn’t arrived within the estimated timeframe, please contact us. For orders marked as delivered, first check your delivery location and ask household members or building staff whether they accepted the package.

We’ll help investigate and explain the next steps.

Contact Us

For shipping questions or help with a delivery, contact Juntara:

Email: [Customer service email]
Phone:(347) 475-4299
Hours: [Support hours and time zone]